Our customer service approach is comprehensive and hands on. We like to say we aren’t just selling knives; but instead, we’re selling knife programs. For us, it’s not just about helping customers choose a cutting solution, it’s about making sure they select the right one, know how to use it correctly, stay current on their skills, and continue to be satisfied with our products year after year. 

Something that sets us apart from other cutting solution companies is our site visits. As part of our customer service process, we visit your company and get an in-depth look at the things and materials you need cut. We bring some of our recommended products to the table and show you how to use them on the spot. 

During a company evaluation, our main goal is to do whatever we can to help you find the best knife for your company. Oftentimes, we’ll talk to the safety manager and figure out what issues your company faces, what improvements can be made, and what’s already working well. We also track down online or onsite training options. Something that makes us unique is that our sales reps are trained with detailed safety and product information, so every representative of Martor will be the best resource they can be. Ultimately, company evaluations and site visits are a way we invest in your company to better ensure skills acquisition and satisfaction. 

Our customer service doesn’t end when we find the perfect knife for you, though. After the site visit or company evaluation, we offer online or onsite training sessions at your convenience, depending on how far away your company is and what your needs are. No matter where your company is located, you can be sure that we won’t fall out of touch - we always take the time to schedule a call to check in. Our professionals have tons of knowledge about our products and the best way to use them, and we do our best to make sure we continue to share up-to-date techniques and safety information. 

Our customer service team will continue to check in long after you’ve implemented our cutting solutions. They will seek your feedback, as well as your employees’ feedback, to make sure you received the best knife possible, as well as adequate training and customer service. We will help amend your cutting solution products and training where needed. Once you are a customer of ours, we are committed to our promise of ongoing outstanding service. 

With that promise, you definitely don’t need to wait for us to check in with you if your products aren’t quite cutting it. We offer custom support for your company. During work hours, we have a live chat and phone line you can contact with questions or concerns. We respond quickly to emails and we've even been known to stop in for a visit when you contact our customer support with concerns that cannot be easily figured out.

Over the years, the professionals at Martor USA have helped countless customers find their ideal cutting solutions through our unique and dedicated customer service approach. Our products, services and solutions are trusted by the world’s leading enterprises, including more than 70% of the Fortune 100 and more than 80% of the Fortune Global 100. We like to think our reputation speaks for itself, but we invite you to see for yourself. Give us a call at 920-662-9646 or visit our website at martorusa.com for more information.