For companies whose operations rely on cutting materials, their approach to knife selection is vital to their ultimate success. While the higher-ups making knife purchasing decisions know a lot about their own company’s day-to-day needs, they don’t always have a good grasp on what to look for in a knife that will best fit those needs. At Martor USA, our sales representatives are highly trained in finding you the right knife as well as providing superior customer service to ensure your chosen cutting solution fits the bill.

We pride ourselves on our comprehensive and hands-on customer service approach -- after all, we aren’t just selling safety knives, we’re selling a total safety knife program. For us, it’s not just about helping customers choose a cutting solution, it’s about making sure they select the right one, know how to use it correctly, stay current on their skills, and continue to be satisfied with our products year after year. 

Something that sets us apart from other knife companies is our site visits. Especially for larger companies which may have a variety of needs, part of our customer service process includes an on-site visit from one of our sales representatives. During the on-site visit, we come to your company’s space and observe your operations. We’ll aim to get an in-depth look at the materials you need to cut with ease. We bring some of our recommended products to the table and show you how to use them on the spot. 

During a site visit, our main objective is to do whatever we can to help you find the best knife for your company. We’ll speak with company leaders and employees about the current cutting solutions so we can identify what works for your needs and what doesn’t. We also will discuss online or onsite training options at the site visit. All of our sales reps are equipped with detailed safety and product information to better serve you. Ultimately, site visits are a way you invest in your company to better ensure that you are using the best product for the application and that employees are well trained. 

After your site visit, you’ll have the opportunity to order the recommended cutting solutions. Our excellent customer service won’t end there, either - we provide extensive training so that you can be sure your employees are using the knives correctly. Our sales team will also continue to check in long after you’ve implemented our cutting solutions. They will seek your feedback, as well as your employees’ feedback, to make sure you received the best knife possible, as well as adequate training and customer service. We will help amend your cutting solution products and training where needed. Once you are a customer of ours, we are committed to our promise of ongoing outstanding service. 

Over the years, the professionals at Martor USA have helped countless customers find their ideal cutting solutions through our unique and dedicated customer service approach. Our products, services, and solutions are trusted by the world’s leading enterprises, including more than 70% of the Fortune 100 and more than 80% of the Fortune Global 100. We like to think our reputation speaks for itself, but we invite you to see for yourself. Give our national sales manager, Paul DeTennis, a call at (920) 662-9646 x202 or email him at [email protected] to begin the qualification process.